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If a maintenance issue arises that requires attention, please complete this online form or follow this link and report maintenance through your Tenant Portal. Your maintenance request will be forwarded to your Property Manager.
If the maintenance issue occurs out of hours and is genuinely considered to be an urgent/emergency repair, please contact our after-hours phone service on (03) 6432 2311 – this phone is monitored regularly. If our out-of-hours representative is unable to answer your call, please leave a voice message and they will contact you as soon as possible.
The Residential Tenancy Act states an urgent repair as an essential service that ceases to function. e.g. If the water, sewerage, grey water and sullage or electricity supplies, or the heating, cooking stove or hot water service ceases to function or there is damage to the property which makes it unsafe/unsecure or may cause injury.
Please note – if the issue is deemed not to be an emergency, you will be responsible for the after-hours call-out fee.
If you have submitted a maintenance request and would like an update on the progress, follow this link to access your Tenant Portal.
