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Our Agency supports Tenant Options. Please use the following link to be directed to their website and signup to apply – https://tenantoptions.com.au/
Our application processing time frames are dependent on many factors, such as the number of applications we are currently processing, owner response time frames etc. We recommend submitting your application in full & attaching all required documentation as detailed in the application process, including proof of income, rental reference details, personal/employment reference details, proof of ID & TCS Personal Information Report (or Equifax Report, depending on your circumstances).
If your application is not fully submitted with all required documentation, we are not able to process your application.
Congratulations! We hope you love your new home! We are so pleased to have you join us at Elders Burnie Real Estate.
You will receive the lease and direct debit form via DocuSign to sign electronically.
Within the first 24 hours’ of securing a property, we will request that you pay your first 2 weeks rent and sign your lease, to secure the property. We have payment options such as card or cash in the office, card over the phone or BPAY. Please contact our office to discuss what method will be best for you.
Next, you will receive an email from MyBond, who hold your bond during your tenancy. Your bond is equal to 4 weeks rent and your bond must be paid before our agency can release the keys to you.
Your property manager will be in touch closer to your move in date to arrange a time for you to collect keys.
In some instances, keys may not be available until later in the day so we discourage booking in removalists etc for the lease start date. You are more likely to get keys early in the day or at your preferred time by contacting our Agency as early as possible to schedule this appointment. Note that we will not allow you to book in a time until both the lease is signed & the first 2 weeks rent have been received.
Next step – utilities! The following services must be connected in your name and this is your responsibility to arrange. Utilities may have been disconnected awaiting a new application.
1. Electricity
2. Gas (if applicable)
3. Any other optional connections such as phone, internet and pay-TV
Our agency offers inspections by pre-approval. If we have a property listed which sparks your interest, please submit your application to our agency via Tenant Options. You will be contacted to arrange a time & date to view the property if your application is pre-approved.
Our agency offers a direct debit service for rental payments. This agreement will be included within your lease. If you need to update your direct debit details, we require you to complete a new Direct Debit Form. This can be done online or by paper. For more information, please contact your Property Manager.
Pet approval is dependent on the property & property owner. Some owners will consider your furry friends & others prefer not to have any pets in their investment property. When pet applications are submitted we must consider many variables such as the type of pet you have, type of property you’re applying for & whether the property is suitable for your pet. For example, we may not be able to approve a large animal for a small property with no backyard.
If you are in an existing tenancy agreement and wish to apply for a pet, please contact your property manager to discuss and obtain a pet application form.
If you find yourself locked out of your property during business hours, please contact our agency to arrange to collect a spare key. You can collect the spare key at anytime between 8:30AM and 5:00PM, upon providing a cash deposit for holding until the key can be returned to our agency.
If you lock yourself out outside of business hours you will need to engage a locksmith at your expense.
Our recommended locksmith is Matrix Security Services, available at 1300 354 524.
As a tenant, you have the right to remain in the property for the duration of your fixed-term lease. Meaning, that if the property sells to an owner occupier, your lease will remain in place until your lease expires. We are required to provide a minimum of 42 days’ notice that your lease will not be renewed, should the new owner wish to move in.
If you’re in a non-fixed term lease, the property owner is able to provide 42 days’ notice that your agreement is being terminated.
During the sale process, we will arrange sales inspections by providing you with a minimum of 48 hours’ notice in writing that the sales agent intends to show a prospective purchaser. Please refer to your lease for further information about inspection times & notice periods.
As a service to the property owner, our agency will conduct routine inspections every 3-4 months, upon providing you with a minimum of 48 hours’ notice. During this inspection we will view the property in it’s entirety, including all rooms, under the house, garages, sheds etc.
If you or any occupants at your property are shift workers and plan to be asleep during the time period detailed in your routine inspection notice email, please contact us to arrange a suitable time for us to attend so we are able to access all rooms throughout your home.
Circumstances change and we understand that. If you need to vacate your property before your lease expiry, first contact your Property Manager to communicate and discuss the best options for you to make the break lease process as easy and straight forward as possible.
Under legislation in Tasmania, you are required to pay rent until the day before a new tenant moves into your property or until the lease expiry date, which ever comes first.
As an agency acting on behalf of the owner, we are required to mitigate your loss where possible. This means, that we must act to ensure that the property is re-leased in an efficient manner.
We will provide you with two options to advertise the property:
Advertise Yourself: Advertise the property yourself through Facebook, Gumtree, local groups etc. You will need to manage enquiries and arrange prospective tenants to inspect the home then forward them to Tenant Options (https://tenantoptions.com.au) to apply. If they have any questions about the application process, they can contact our office.
Advertise Through Our Agency: We will list the property on our marketing sites e.g. RealEstate.com, Domain etc. We will contact you once we receive a suitable application and schedule a time for them to inspect the property. If you choose to advertise through our agency, you will be required to pay our standard advertising fee.
All prospective tenants must apply through our agency and will go through the same process you did when first renting the property. Once an application is received and pre-approved we will contact you to arrange a time to show the prospective tenant through the property. Suitable applicants must be approved by the property owner before signing a lease.
Once a successful tenant is secured and the new lease is signed, we will be in touch with you again to advise their lease start date and your total rent payable. We will also include information about our vacate procedure including cleaning, gardening, carpet cleaning and fumigation requirements. We recommend booking in a professional carpet cleaner and fumigator (if required) as early as possible as it is common for them to book out 2-3 weeks in advance. Should you require cleaners or other trades, please feel free to ask us for our recommendations!
You can contact our agency by phone, using our office number (03) 6432 2311, contact your property manager by email, submit a maintenance request using our online maintenance form or submit a job through your portal login through PropertyMe. What ever way you decide to report the maintenance, all maintenance requests must be made in writing. If you choose to call our agency to submit the request, we will ask that you follow this up by sending us an SMS or email.
If your maintenance request relate to the following items, we recommend trying these work arounds:
Water: If experiencing issues to check for outages in your area: https://www.taswater.com.au/news/service-interruptions
If you suspect a water leak, it is a good idea to confirm this through reading your water meter. This can be achieved by: At the end of the day, when you have no further requirement for water, turn off all household and garden taps, flush the toilet & record the numbers on your meter. First thing in the morning, before anyone uses water, read the meter again & record the numbers on your meter. If there is a difference between the two readings, you have a leak.
Hot Water: If you are experiencing issues with hot water delivery to the taps around your property, we recommend inspecting the cylinder to determine whether there is any water leaking from the system. If you can’t see any water leaking from the cylinder, we recommend checking the circuit breaker to ensure that it’s switched on and operational. If you have not been able to determine the issue through these options, please contact our office.
Heat Pump/Reverse Cycle Air Conditioner (if blowing cold air or not functioning correctly): Heat pumps are designed to keep the house at a certain temperature and maintain it, thus they will intermittently turn on and off to keep the level of heat you’ve set for your system. Heat pumps are also not designed to constantly pump out a warm/hot heat like a typical electric heather, so it may feel to the touch that the air being generated from your system is cool.
If you have determined that the system is not working properly, such as not generating air at all, or shuts down entirely, we would recommend resetting the unit. To reset unit: Turn off inside unit, if there is a switch near the outside unit, turn off & turn off in meter box. Leave for 10-15 minutes. Switch all back on, go to unit and point remote to unit to turn it on, make sure on heat, turn it up as high as it will go. It should only take a small amount of time to heat up.
Electricity (tripped switch): If this is the first time the circuit has tripped, follow the below procedure:
If this is not the first time the circuit has tripped, contact our agency on (03) 6432 2311.
If your power is out completely, follow this link to the TasNetworks site to determine if there is an outage in your area: https://www.tasnetworks.com.au/outages
